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Business Challenge
A growing mid-market retailer with a regional footprint and a mix of physical and online sales channels was facing increasing operational complexity, rising costs, and slow responsiveness to market trends. With limited internal resources and a lean management structure, the business needed a scalable way to improve efficiency and agility without disrupting day-to-day operations.
| Metric | Result |
|---|---|
| Operating Cost Reduction | ↓ 19% |
| Time to Market | ↑ 300% |
| Employee Satisfaction | ↑ 24% |
Aether partnered with the retailer to design and implement a tailored agile operating model that restructured teams into cross-functional pods, introduced agile practices like sprint planning and retrospectives, and digitised key workflows to reduce manual effort. A lightweight capability-building programme supported the transition, enabling staff to adopt new ways of working confidently. The transformation was delivered in phases, starting with a pilot and scaling across core business functions within six months.
The retailer’s traditional operating model was built for stability, not speed. Key challenges included:
- High operational overheard due to duplicated and siloed processes and manual workflows.
- Slow market response for new product lines and promotions.
- Low employee morale with teams feeling disconnected from decision-making.
Client
US Electronics Retailer
Date
19 June 2021
Category
Agile Design
Location
US